Cisco Systems has announced that it is buying Latigent, a maker of call center reporting software to strengthen its own software business. Financial terms have not been disclosed for this acquisition.
This is the fifth acquisition that Cisco has done in 2007.
- February: Reactivity ($135M) and Five Across ($ n/a)
- March: WebEx ($3.2B) and Utah Street Network ($ n/a)
- April: Ozon ($ n/a)
- May: Broadware Technologies ($ n/a)
Latigent makes software that converts call center data into reports so that executives and other staff can improve customer service or get insights from customer behavior.
Latigent’s software specializes in extracting data from Cisco and Avaya communications products. Cisco executives said the company plans to integrate Latigent's products into its own customer contact technology and eventually have those products communicate with CRM applications.
